Education . Clarifying Your Manager's Role

Clarifying Your Manager's Role

Your Association employs a highly-qualified professional Community Manager, and we think residents should know what the manager has-and has not-been hired to do. The manager has two primary responsibilities: to carry out policies set by the Board and to manage the Association's daily operations.

  • Some residents expect the manager to perform certain tasks that just are not part of the job. When the manager does not meet those expectations, residents naturally are unhappy. Since we want you to be happy, we are offering a few clarifications to help you understand what the manager does.
  • The manager is trained to deal with conflict, but he or she will not get involved in quarrels you might be having with your neighbor. However, if Association rules are being violated, the manager is the right person to call.
  • While the manager works closely with the Board, he or she is an advisor-not a member of the Board. The manager can communicate your issues to the Board. If you have a concern, send a letter or e-mail directly to your Community Manager. If you need to see the manager, call and arrange a meeting. If a matter is so urgent that you need an immediate response, call Allen Associates main phone number at (303) 779-0789 during normal business hours, or if you have a Maintenance related emergency after hours, call the same number and follow the prompts to leave a message for the On Call Maintenance person. They will be paged and will return your call and handle your emergency. If it is a police, fire or health emergency, call 911.
  • The manager is responsible for monitoring contractors' performance, but not supervising them. Contractors are responsible for supervising their own personnel. If you have a problem with a contractor, notify the manager, who will either handle the problem or forward your concerns to the Board. The Board will decide how to proceed under the terms of the contract.
  • The manager inspects the community regularly, but even an experienced manager will not catch everything. Your help is essential. If you know about a potential maintenance issue, report it to the manager.
  • The manager does not set policy. If you disagree with a policy or rule, you will get better results attending a Board Meeting or sending a letter or e-mail to the Board than arguing with the manager.
  • The manager has a broad range of expertise, but he or she is not a consultant to the residents. Neither is he or she an engineer, architect, attorney or accountant. The manager may offer opinions, but don't expect technical advice in areas where he or she is not qualified.
  • Although the manager is a great resource to the association, he or she is not available 24 hours a day-except for emergencies. Getting locked out of your home may be an emergency to you, but it is not an Association emergency. An Association emergency is defined as a threat to life or property.

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Address: 6140 S. Gun Club Rd, Unit K6 #296, Aurora, CO 80016
Phone: 303-779-0789